Refund policy

Returns & Refunds

Ugufueiyose
Ricarda Jutta Keßler
Duschtrennwand 5, 28195 Bremen, Germany
Email: info@ugufueiyose.store
Phone: +49 421 16090700

Right of withdrawal

Consumers have a statutory right of withdrawal of 14 days from receipt of the goods, without giving any reason (§§ 355, 312g German Civil Code, BGB). A clear statement to info@ugufueiyose.store is sufficient. You then have a further 14 days to send the goods back.

Goods must be returned complete and, where possible, in their original packaging. A screen, drain or part must be returned complete and in its original packaging; glass or a drain that has been fixed, tanked in or cut cannot always be returned in a resaleable state, and a made-to-measure screen may be exempt. Unused items in original packaging may be returned within the statutory 14-day withdrawal period. Check the opening, your wall and floor, your waterproofing and your drainage before ordering. The direct cost of returning a heavy item is borne by the customer unless it arrived defective, damaged or incomplete, in which case we put it right.

Refunds

Once we have received and inspected the returned item, we confirm the outcome and refund to the original means of payment within 14 days.

Warranty

The statutory warranty (Gewährleistung) applies for 24 months from delivery (§§ 437 ff. BGB). Seals, clamps, stabilisers, grates, traps and finishes wear with use and are stocked as spares. Damage or a hazard from a glass screen fixed to tile or plasterboard alone instead of structure or not braced with a stabiliser, from a wet room not fully tanked to the correct falls by a competent installer, from a drain not connected by a competent plumber, or from a wet floor without a suitable anti-slip finish, is not a warranty defect, and these are bathroom building products to be installed correctly.