Shipping policy

Shipping

Ugufueiyose
Ricarda Jutta Keßler
Duschtrennwand 5, 28195 Bremen, Germany
Email: info@ugufueiyose.store
Phone: +49 421 16090700

We ship from Germany across Germany, the rest of Europe and worldwide. The exact rate is shown at checkout before you pay, based on the weight of your order.

Screens & drains

Seals, clamps, stabilisers, squeegees and drains ship by parcel; glass screens, enclosures and wet room kits are heavy and fragile and ship palletised or crated. Delivery is kerbside: the carrier brings it to the nearest accessible point, not installed — glass is heavy and fragile, the larger screens need two people, fixed to sound wall and floor and braced rigid in safety glass, and a wet room is tanked to the correct falls by a competent installer with the drain connected by a plumber. Small parts ship by parcel.

Times

Orders leave us within 1–3 business days. Delivery typically takes 2–5 business days within Germany, 4–10 business days to the rest of Europe and 7–20 business days further afield. Pallet shipments are booked with a freight carrier who calls ahead; allow 5–15 business days.

Customs

Goods are dispatched from Germany. For deliveries outside the EU, any import duty, VAT or clearance fee in the destination country is payable by the recipient.

Damage in transit

Check the packaging before you sign for it, note any damage on the carrier's paperwork and photograph it — that is what makes a claim straightforward.